Return Policy / Shipping Policy

Returns and Refunds Policy

Shipping Insurance + Lost / Damaged Package Coverage!

eJuiceDB is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

How to use your Route insurance:

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Learn more about Package / Shipping insurance on Shipping Policy Page.

Return Policy Intent:

This policy is for customers who have received damaged or incorrect shipments from manufacturers. All products on our website ship directly from the manufacturers and/or authorized distributors. Customer must notify eJuiceDB of incorrect/damaged shipments within 30 days of delivery. 

Returns: Acceptable Reasons

We will accept returns for the below list of complaints and/or issues. 

  • Product arrived damaged
  • Wrong nicotine level received
  • Wrong size received
  • Wrong item received

*We do not accept returns or refunds for customer dissatisfaction with products or flavors, Or miss ordered products from the customer side.

Refund Policy Abuse:

Any attempt to abuse our refund policy will result in a denial of service. Your account will be blocked from ordering from eJuiceDB.

General Refund / Replacement / Return Policy

In the event your items are damaged, incorrect or sent to the wrong address we will provide you (1) of the following options as a resolution; at the discretion of our team: 

  • Refund for the product(s)
  • Replacements for the product(s)
  • Credit on your next order(s)

Questions? 

We welcome all questions and are available Monday-Friday

Please email info@ejuicedb.com

9AM to 6PM Eastern Standard Time

Military Discount

We’re proud to announce that we now offer military discounts. All discounts are handled by a third-party application. Discounts cannot be applied retroactively. Redeem Military Discounts. 

Military Discounts 

After submission, approval usually occurs under 1 hour between 6AM-9PM PST, 7 days per week. 

Afterwards, your document will be destroyed and your account will be permanently verified. 

An e-mail will be sent to your email address when your document has been processed. 

Valid Documents: 

  • Official ID or Veterans Affairs ID DD-214 (you may block SSN) 
  • Promotion Certificate or Award Certificate 
  • Veterans Affairs postal letters 
  • Driver's License showing Veteran mark (requires visit to DMV to add it) 
  • G.I. Bill documents 

Invalid Documents (we will reject): 

  • Pictures of you in uniform (even if your name is on it) 
  • Anything else not mentioned above

Coupons

eJuiceDB Coupon Codes & Discount Codes

With eJuiceDB there's always a way to save. You can enter discount / coupon codes directly into the checkout.

Product Reviews: Three to Seven days after purchasing an item you will receive an email asking you to submit a product review. When you review the product and submit the review, we will send you a follow up email containing your discount code.