Returns and Refunds Policy
Shipping Insurance + Lost / Damaged Package Coverage!
eJuiceDB is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
How to use your Route insurance:
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Return Policy Intent:
This policy is for customers who have received damaged or incorrect shipments from manufacturers. All products on our website ship directly from the manufacturers and/or authorized distributors. Customer must notify eJuiceDB of incorrect/damaged shipments within 2 weeks of delivery.
Returns: Acceptable Reasons
We will accept returns for the below list of complaints and/or issues.
- Product arrived damaged
- Wrong nicotine level received
- Wrong size received
- Wrong item received
*We do not accept returns or refunds for customer dissatisfaction with products or flavors
Refund Policy Abuse:
Any attempt to abuse our refund policy will result in a denial of service. Your account will be blocked from ordering from eJuiceDB.
General Refund / Replacement / Return Policy
In the event your items are damaged, incorrect or sent to the wrong address we will provide you (1) of the following options as a resolution; at the discretion of our team:
- Refund for the product(s)
- Replacements for the product(s)
- Credit on your next order(s)
We welcome all questions and are available Monday-Friday
Please email email@example.com
9AM to 6PM Eastern Standard Time
We’re proud to announce that we now offer military discounts. All discounts are handled by a third-party application. Discounts cannot be applied retroactively. Redeem Military Discounts.
After submission, approval usually occurs under 1 hour between 6AM-9PM PST, 7 days per week.
Afterwards, your document will be destroyed and your account will be permanently verified.
An e-mail will be sent to your email address when your document has been processed.
- Official ID or Veterans Affairs ID DD-214 (you may block SSN)
- Promotion Certificate or Award Certificate
- Veterans Affairs postal letters
- Driver's License showing Veteran mark (requires visit to DMV to add it)
- G.I. Bill documents
Invalid Documents (we will reject):
- Pictures of you in uniform (even if your name is on it)
- Anything else not mentioned above
eJuiceDB Coupon Codes & Discount Codes
With eJuiceDB there's always a way to save. You can enter discount / coupon codes directly into the checkout.
Product Reviews: Three to Seven days after purchasing an item you will receive an email asking you to submit a product review. When you review the product and submit the review, we will send you a follow up email containing your discount code.