WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Shipping and Ordering Policy

Free Shipping

eJuiceDB offers Free Shipping on orders over $50 via USPS First Class Package.

Processing & Shipping Times

Processing times are not included in shipping times. Shipping times are an estimate based on vendor's past 90 day ship history. Processing times may take 1-3 business days to complete. Vendors do not ship items on weekends.

When do I receive my tracking number?

eJuiceDB sends all tracking numbers via email once a package has been shipped. You can also view your orders and associated tracking numbers in My Account

Expedited / Overnight / 2nd Day Shipping

eJuiceDB does not offer Expedited, Overnight or 2nd Day Shipping. 

Multiple Tracking Number

eJuiceDB will send you multiple tracking numbers if you order from 2 or more vendors. Each vendor will ship a package to you containing your items. 

Tracking Number Not Working

Please allow up to 1 business day for a tracking number to update. If there is no progress after 1 business day please contact us.

Shipping to APO/FPO / Military Boxes

eJuiceDB at this time does not support the ability the ship to APO/FPO mailboxes. We suggest having items shipped to an address in the United States and then having them forwarded to your final destination. 

Wrong Nicotine / Size Purchased

eJuiceDB does not reimburse or compensate for customer errors. Please note that you have ordered the correct size, nicotine or options. Double check your order and items. The customer is responsible for providing us accurate shipping and billing information. No refunds will be issued should the customer provide incorrect shipping or product information. 

International Shipping

eJuiceDB does not provide standard international shipping. We apologize for the inconvenience. 

International Purchasing

eJuiceDB only accepts US credit and Debit Cards with US billing and shipping addresses. Orders must be placed from within the United States. Orders placed from outside the United States or without a valid US credit or Debit card will be rejected during check out. 

Route Shipping Insurance and Visual Tracking

Route - Visual Tracking Only

What is Route?

Route is a mobile app that allows you to visually track all of your online orders in one place. No need to dig  through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Route+ - Package Protection Only

What is Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

 

Route - Visual Tracking and Package Protection 

 What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

 

eJuiceDB Hours of Operation
All times are Eastern Standard Time

Monday: 9am - 6pm
Tuesday: 9am - 6pm
Wednesday: 9am - 6pm
Thursday: 9am - 6pm
Friday: 9am - 6pm
Saturday: Closed
Sunday: Closed