Shipping and Ordering Policy
“How to use your Route insurance:
*Claims for packages marked “delivered” must be filed after 5 days and before 30 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Processing & Shipping Times
Processing times are not included in shipping times. Processing times may take 1-3 business days to complete. Items are not shipped on weekends.
When do I receive my tracking number?
eJuiceDB sends all tracking numbers via email once a package has been shipped. You can also view your orders and associated tracking numbers in My Account
Expedited / Overnight / 2nd Day Shipping
eJuiceDB does not offer Expedited, Overnight or 2nd Day Shipping.
Multiple Tracking Number
eJuiceDB will send you multiple tracking numbers if your products are shipped separately.
Tracking Number Not Working
Please allow up to 1 business day for a tracking number to update. If there is no progress after 1 business day please contact us.
Shipping to APO/FPO / Military Boxes
eJuiceDB at this time does not support the ability the ship to APO/FPO mailboxes. We suggest having items shipped to an address in the United States and then having them forwarded to your final destination.
Wrong Nicotine / Size Purchased
eJuiceDB does not reimburse or compensate for customer errors. Please note that you have ordered the correct size, nicotine or options. Double check your order and items. The customer is responsible for providing us accurate shipping and billing information. No refunds will be issued should the customer provide incorrect shipping or product information.
International Shipping
eJuiceDB does not provide standard international shipping. We apologize for the inconvenience.
International Purchasing
eJuiceDB only accepts US credit and Debit Cards with US billing and shipping addresses. Orders must be placed from within the United States. Orders placed from outside the United States or without a valid US credit or Debit card will be rejected during check out.
Route Shipping Insurance and Visual Tracking
Route - Visual Tracking Only
What is Route?
Route is a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
Route+ - Package Protection Only
What is Route+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
Route - Visual Tracking and Package Protection
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
eJuiceDB Hours of Operation
All times are Eastern Standard Time
Monday: 9am - 6pm
Tuesday: 9am - 6pm
Wednesday: 9am - 6pm
Thursday: 9am - 6pm
Friday: 9am - 6pm
Saturday: Closed
Sunday: Closed