Subscription FAQ

Great question! We have a wide range of products that can be reordered automatically with our subscription program. Find them here.

The subscription applies to a specific list of products. All those products can be found here.

Yes. You can subscribe to more than one product. As long as those products can be added to your subscription then you can order as many as you want while mixing an matching products to suit your preferences.

*Note:

If you want to subscribe to different products/brands, you have to subscribe to each product/brand separately.*

If the product that you subscribed to is currently out of stock for that billing period, the order will not be completed until the product comes back into stock and the product will be shipped once we’ve restocked.

If you don’t want to wait for the product to be back in stock, please get in touch with customer service or follow these instructions.

Yes. There is a 5% discount applied to all products that you subscribe to. The discount is applied automatically when you are billed.

You can apply your coupon code during the checkout process.

However, coupon codes are only valid for the first purchase on any subscription program. After your first shipment, the coupon will not continue to be applied, but you will still get a 5% OFF on the item's original price if you have subscribed to that product. The 5% will be applied at checkout.

You can add a coupon code proactively by adding it inside the Subscription portal.

Yes. You can earn points through subscription orders and use those points to buy products you are not subscribed to.

You may gain loyalty points from purchases made with your subscription program but loyalty program discounts cannot be applied to orders made through your subscription program.

The subscription management guide can be found here.

Note: You will not be able to access your subscription until your subscribed order has shipped. This applies to first-time buyers only.

If you cannot access your subscription once your item is shipped, it means that you will need to clear your cache first in order to access it.

Tracking shipments is as easy as logging into your account. Please see full instructions here.

1. First, let’s double-check that you’re on the correct screen
2. If you are, please clear your cache and refresh your browser
3. If this doesn’t work, try a different browser
4. If none of the steps above fixed the issue, please get in touch with our Customer Support Team

You may cancel your subscription at any time before you are charged. For full details of canceling please go here.

Click here for a detailed guide on how to manage your subscription.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

You will only be eligible for a full refund if:

• Product arrived damaged
• Wrong size, nicotine level, or product is received